I never really trust that I will get good and honest service when I call a business I don't know and especially the high dollar per hour professions. Without going into all the details of my experience, I want to say that after the work you did for me I felt I had found a really honest and people-oriented business. I will never call any plumbing business but Gold Seal and I am already telling friends about you. Thank you so much for your help and honesty which were above and beyond the call of duty.
Thank you Tom for installing the Eternal 195s tank-less water heater to replace our 12 year old 50 gallon vented gas water heater. Today (Saturday morning) my wife was able for the first time EVER, to completely fill her jetted bathtub ALL THE WAY with hot water. By itself, this would have been grand enough, but get this, SHE WAS ABLE TO DO THIS RIGHT AFTER 2 OTHER SHOWERS WERE TAKEN! We have been using Gold Seal Plumbing for many years, for various emergencies and upgrades and always have found them most accommodating, punctual and friendly. Thank you Gold Seal Plumbing. Sincerely, Michael K.
On a recent Saturday the hot water heater in my home decided to quit working. The timing couldn't have been worse as I had just received out of town guests, including a four year old girl who loves baths, who were to stay for several days. I called your Spokane office which promptly dispatched Journeyman Plumber Rick to troubleshoot the problem. Rick quickly determined what part was faulty. Unfortunately, due to the make and year of my HWT, the part was only available from the factory and couldn't arrive before Tuesday. Later that day, on his own initiative, Rick tracked down a loaner part from another plumber. He came out early Sunday morning, installed it and gave us hot water again. Excellent service! Thank you Rick!
This morning I contacted your Spokane, Washington office to arrange an appointment for an estimate concerning some home plumbing repair projects. The employee who assisted me was cordial and most helpful. She explained in detail the estimate process and fully answered all of my questions. She advised that a service call could be arranged for this same day. Several hours later, on time and as previously promised, your plumber, Ron arrived. He immediately introduced himself and covered his shoes with paper booties before entering our home. He reviewed all of the projects with me and it soon became very obvious that he had a wealth of experience with plumbing matters. He too, was most courteous and professional. After he completed all of my repairs and projects I was so pleased. Just having a few items in the bathroom replaced caused for it to look like a new bathroom. When he left, he took all of the boxes, old plumbing and debris, leaving the bathroom spotless. After seeing his work, I have decided to have a faucet replaced in my kitchen and look forward to that project being handled in the immediate future. When the employee who answered the phone this morning asked how I learned of your company I told her that I had noticed some of your trucks in my neighborhood, well... I hope I can bring you additional business too because when we have the need for plumbing work, you can be sure that one of your trucks will be at my house. Great employees make businesses successful! Many thanks.
Just wanted to let you know that my new shower is in and guess what??? It doesn't leak! We bought a one-piece shower stall and doors from Ziggy's and a friend helped us put it in. Took about 3 and a half days and that includes putting up new walls, painting and trim work. It looks great and cost me about half of what you guys quoted. (I even gave the friend $100 more than he asked for.) We salvaged the floor tiles that you ripped up and glued them back down. Oh, and the shower doors match the gold mirrored doors on the closet. Go figure!
I will definitely call this company again the next time we need a plumbing repair. The plumber arrived on time and was polite and friendly. Quality of the repair was excellent and he cleaned up well after the job was finished. All of my questions regarding kitchen faucets and offered useful advice on this topic.
They showed up on time for the estimate, for the work and completed it in a timely fashion.
I’m very pleased with the promptness, courteousness and professionalism.
Drew is top-drawer, very efficient, one of the nicest guys I've met, very knowledgeable, enjoys working for Gold Seal... and Gold Seal should do whatever it takes to keep him!
What a credit to your company. You should be proud to have Rob out there representing Gold Seal. It was a treat to have him in our home. We will have Rob or Drew back when we remodel.
After observing your company performing work nearby we contacted your office and arranged a meeting… …The job was tackled with precision and professionalism. The ability of the site manager was both efficient and economical which demonstrated complete professionalism. The manner with which your crew handled the job was among the best I have ever seen in my 25 years in trades. We would be glad to provide a reference.
I really appreciated everything you did, even the simple task of removing my plants and not destroying them meant a lot. I will highly recommend you and your company to others. Thanks again.
Thank you for sending Travis to check my water heater. I have finally found an honest plumber. He was professional, polite & did an outstanding job... I will recommend Gold Seal to everyone I know.
Gold Seal should be commended for hiring plumbers of Kevin's quality. He took his time and did the work properly and kept me in the loop at all times.
I am writing this note to express my sincere appreciation for the services provided by your company, especially that of your service technician. He and his co-workers have worked late into the night in multiple occasions to make sure that my plumbing was SAFE and SECURE. Not only was I impressed by their competence and skill, I appreciated them for their gentleman like behavior. I am very grateful for their dedication and skilled services, as well as their dependability.
It was so nice to be treated the way Glynnis treated us over the phone. She actually cared about us. She is fantastic.
Mark S was personable, tolerant of all my questions and represented Gold Seal very well as have all their employees who have been at my house.
Mark is a very conscientious worker... he really knows his stuff. I also appreciated him looking me in the eye when he talked with me and that he wore booty covers on his shoes.
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