On a recent Saturday the hot water heater in my home decided to quit working. The timing couldn’t have been worse as I had just received out of town guests, including a four year old girl who loves baths, who were to stay for several days. I called your Spokane office which promptly dispatched a Journeyman Plumber to troubleshoot the problem. Rick quickly determined what part was faulty. Unfortunately, due to the make and year of my HWT, the part was only available from the factory and couldn’t arrive before Tuesday. Later that day, on his own initiative, Rick tracked down a loaner part from another plumber. He came out early Sunday morning, installed it and gave us hot water again. Excellent service! Thank you Rick!
January 6, 2014